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Shipping Terms

Free shipping, returns, and delivery information:

Competitive shipping rates for anywhere in the world

At Frozen Solutions we want to make sure that you are taken care of, 100% of the time. This is why we offer FREE shipping to our USA customers (within business areas), and multiple international options.

If you are out of the country please contact: jamie@frozensolutions.com for a shipping quote.

Pricing that beats competition

In todays current climate, we want to be as transparent and fair with our pricing as possible. At the same time we offer the best prices available on all of our goods.

So when browsing another stores products, make sure to check the shipping costs. Most of our competitors have hidden fees and large shipping costs which are not displayed when viewing their items.

Do you qualify for FREE shipping?

* Free shipping excludes Hawaii, Alaska, and territories outside of the USA.

Entered the wrong address at checkout?

No problem! Just contact us and we will fix it for you in a snap. If your shipment has already left our warehouse, it is unfortunately out of our hands and into the hands of the shipping company. But we will do what we can to try and get your package routed to you. If this happens they may ask for a re-routing fee.

Solving delivery issues

Sometimes things happen and if you are not at your location to accept the package, the address was entered incorrectly, or something else happens, there are a few possible outcomes.

Usually the shipper will leave the package at your nearest HUB. If this is the case either we, or the shipper will contact you for pickup. And you can safely get your items at the nearest location.

If the address is entered incorrectly, it will come back to us. If this happens we will need to get the corrected address and re-deliver.

If another issue arises, please contact us and we will do everything in our power to fix the problem.

Returns:

We offer a 30 day return policy, so make sure to inspect your items upon delivery to make sure everything looks correct. If there is a problem please contact us!